The Peel Chamber of Commerce and Industry “extremely disappointed” by planned closure of Waroona NAB branch

The peak business body in the Peel region has called on the National Australia Bank to reconsider its decision to close its only branch outside of Mandurah.

Waroona’s only bank branch is set to close in November, forcing businesses within the Shire requiring face-to-face banking to find alternative arrangements.

The Peel Chamber of Commerce and Industry expressed its concern at the development, with strategic development manager Ian Cadwallander stating it was “extremely disappointed”.

“The process the NAB has gone through to determine the branch closure - no doubt - is related to profitability, usage by residents and alternative digital service options they think are sufficient,” he said.

“Whilst they have their processes, it is our view, they also need to consider the people aspect of their decisions and involve stakeholders and the wider community before finalising decisions regarding branch closures.

“Unfortunately, on this occasion, this did not occur.”

The chamber had received “numerous” concerns from residents about the decision, describing the community reaction as “contemptuous”.

Mr Cadwallander said the changes would force businesses in Waroona and surrounding communities to make other arrangements.

“Business banking customers that require face-to-face service will no doubt have to find another bank or branch that can meet their needs,” he said.

“Despite the efforts of the Australian Banking Association, this is not a straightforward or simple process.”

Mr Cadwallander said the chamber was “very concerned” the bank closure would increase the cost of cash withdrawals alongside their accessibility.

“In addition, with no direct transport options between Waroona and Mandurah – the 35-minute drive required to access the nearest branch significantly impacts the Shire’s ageing population,” he said.

“The Chamber requests the NAB reconsider their decision and stand by their advertising and branding message of ‘we’re here to help our customers and communities prosper’.”

Impacted customers are being encouraged by NAB to use the Waroona Post Office for their banking needs, with a NAB spokesperson stating 23 per cent of the Waroona branch’s customers are already using its Bank@Post partnership with Australia Post.

“NAB intends to have a Community Banker in the Waroona Post Office for a period of time after the branch is closed to help customers make the transition to Bank@Post,” he said.

Customers will be able to deposit nearly $10,000 and withdraw up to $2000 a day through the post office.

“Our business bankers are able to work with business customers in the region, to discuss alternative options that may be available in addition to Bank@Post, such as our ‘smart safe’ offering and direct cash collection from our cash-in-transit provider,” he said.